FREQUENTLY ASKED QUESTIONS

1. How do I update my profile picture on my account?Answer: To update your profile picture, simply navigate to the "Profile Information" section in your account settings. Click on the "Edit" or "Change Picture" option, and follow the prompts to upload a new image or replace the existing one.

2. Can I change my username or email address associated with my account?

Answer: At the moment, the username is non-editable due to system limitations. However, if you need to change your email address, kindly reach out to our support team via the contact form, and they'll assist you in updating your account information.

3. How can I track my orders and view my purchase history?

Answer: You can easily track your orders and view your purchase history by accessing the "Order History" section in your account. Here, you'll find a comprehensive list of all your past orders, including order numbers, dates, items purchased, total prices, and delivery statuses. Click on an order to see detailed information and track its shipment.

4. How do I add or edit my payment methods for making purchases?

Answer: To manage your payment methods, go to the "Payment Methods" section in your account settings. Here, you can add new payment methods or edit existing ones by entering the required details. Ensure to save the changes for future transactions.

5. What should I do if I forget my password or need to reset it?

Answer: If you've forgotten your password or need to reset it for security reasons, click on the "Forgot Password" link on the login page. Follow the instructions provided, and you'll receive an email with steps to reset your password securely.

6. How can I reach customer support if I have an issue or need assistance?

Answer: Our dedicated customer support team is here to help! You can contact us by filling out the contact form available in the "Support and Help" section of your account. Alternatively, you can reach out to us via email at [support email] for prompt assistance.

7. Is my personal information secure on this platform?

Answer: Yes, we prioritize the security and privacy of our users' information. Our platform employs robust security measures to safeguard your personal data. Additionally, you have control over your privacy settings to manage what information is shared or kept private